Refund policy
Cancellation & Returns
This policy applies to customers in EU countries for which BADESOFA does not provide a separate country-specific cancellation and returns policy.
Any mandatory consumer rights applicable in your country of habitual residence remain unaffected.
Would you like to cancel your order?
You can notify us quickly and easily via our online cancellation portal:
Alternatively, you can notify us of your decision to cancel by email or by post.
You may also use our model withdrawal form. Use of the form is not mandatory.
Statutory Right of Withdrawal
As a consumer, you generally have the statutory right to withdraw from an online purchase within 14 days without giving any reason.
For goods, the withdrawal period generally begins on the day on which you, or a third party nominated by you other than the carrier, take physical possession of the goods.
In addition to your statutory rights, BADESOFA voluntarily extends the withdrawal period to a total of 30 days from receipt of the goods.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement.
You can contact:
BADESOFA® Interior Design GmbH
Friesenstraße 50
50670 Cologne
Germany
Email: hello@badesofa.de
Telephone: +49 221 17074574
You may notify us via our online cancellation portal, by email or by post.
To meet the statutory withdrawal deadline, it is sufficient for you to send your notice before the applicable statutory withdrawal period has expired.
For BADESOFA’s voluntarily extended withdrawal period, it is sufficient for you to notify us within 30 days of receiving the goods.
Any longer or more favourable mandatory withdrawal rights under the law of your country of habitual residence remain unaffected.
Effects of Withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery option offered by us.
Additional delivery costs resulting from your choice of a more expensive delivery method than our least expensive standard delivery option will not be reimbursed.
We will make the reimbursement without undue delay and in accordance with the applicable statutory deadlines.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned them, whichever occurs first, where permitted by applicable law.
We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise.
You will not incur any fees as a result of the reimbursement.
Returning the Goods
After exercising your right of withdrawal, you must return the goods without undue delay and within the applicable statutory return period.
Under the general EU rules, goods must normally be returned within 14 days after notifying the trader of the withdrawal.
Any more favourable mandatory national rules remain unaffected.
Return Costs
Parcel Returns
For goods that can be returned as a parcel, BADESOFA covers the return shipping costs when you use our return process and the return label provided by us.
Freight Deliveries and Non-Parcel Goods
BADESOFA also covers the return costs for goods that, because of their size or nature, were delivered by freight carrier or cannot reasonably be returned as a standard parcel.
Please contact our Customer Care Team before returning such goods:
We will arrange the return process and, where necessary, collection of the goods with you.
Diminished Value
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Return Address
Please send returns only to our logistics partner:
ONTARO GmbH
c/o BADESOFA®
Emil-Hoffmann-Str. 15
50996 Köln-Rodenkirchen
Germany
Please do not send returns to our business address at Friesenstraße 50.
Where applicable, please use the return label provided by BADESOFA and follow the instructions in our return process.
Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply in certain cases provided for by applicable law.
This includes, in particular, goods made to the consumer’s specifications or clearly personalised goods.
Other statutory exceptions applicable in the consumer’s country of habitual residence remain unaffected.
Faulty, Damaged or Non-Conforming Goods
Your statutory rights in relation to faulty, damaged or non-conforming goods are separate from the withdrawal rights described above and are not affected by this policy.
If you receive faulty, damaged or non-conforming goods, please contact our Customer Care Team:
Please do not return faulty or damaged goods before the return process has been agreed with us.
Customer Care
If you have any questions regarding withdrawal or returns, please contact our Customer Care Team:
We generally respond within 48 hours and no later than five working days.